SERVICE 02 · LAUNCH
CQC policies and procedures, written for your service.
A complete, tailored policy pack for home care, supported living and residential services — mapped to CQC's quality statements, personalised to how you actually work, and kept up to date as guidance changes. Not an off-the-shelf template bundle.
Every pack includes
A full policy library for your service typePersonalisation to your service, people and locationsMapping to CQC's five key questions and quality statementsStaff-facing summaries and sign-off sheetsA review schedule and version control register12 months of updates as guidance changesTailored
CQC expects policies that reflect your actual service. Generic templates that contradict your statement of purpose are a common inspection finding.
34 quality statements
Every policy is mapped to the quality statements it evidences, so you can show inspectors exactly how your paperwork supports practice.
2–3 weeks
Typical delivery for a complete tailored pack — faster turnarounds available when a registration or inspection deadline demands it.
What's inside your policy pack
Organised into the areas inspectors actually look at — every document cross-referenced, consistent and ready to evidence.
Safeguarding and safety
Safeguarding adults, whistleblowing, incident and accident management, infection prevention and control, health and safety, lone working.
Care and clinical practice
Care planning, medication management, consent and mental capacity, moving and handling, nutrition, end of life where relevant.
People and recruitment
Safer recruitment, induction and training, supervision and appraisal, disciplinary, equality and inclusion, staff wellbeing.
Governance and quality
Quality assurance and audit, duty of candour, complaints, notifications to CQC, business continuity, record keeping.
Information governance
UK GDPR and data protection, confidentiality, access to records, social media and communications, CCTV where used.
Working with others
Visiting and involvement, working with healthcare professionals, transitions between services, advocacy and accessible information.
From questionnaire to signed-off library
Discovery
A structured questionnaire and call about your service model, people, locations and existing documents.
Tailoring
We write and personalise every policy — names, roles, procedures and local detail — so documents match practice.
Review together
A walkthrough session so you and your registered manager know, own and can evidence every document.
Keep it current
Version control, a review calendar and 12 months of updates whenever legislation or CQC guidance moves.
Policies that match your practice — ready in weeks.
20 minutes with a specialist. No pitch - you keep the plan either way.