Terms & Conditions

1. About these terms

These terms apply to all consultancy services provided by Care Consults Ltd. Each engagement is described in a written proposal; the accepted proposal and these terms together form our agreement. If they conflict, the proposal takes priority.

2. Our services

We provide consultancy, documentation, training, inspection preparation and bid support to adult social care providers. We deliver our services with reasonable skill and care, by consultants experienced in the sector.

We are not a law firm and our advice is not legal advice. Registration, ratings and inspection outcomes are decisions for CQC and commissioners — no consultancy can guarantee a particular outcome, and you should be wary of any that promises one.

3. Fees and payment

• Fees are fixed and agreed in writing before work starts.
• Invoices are payable within 14 days.
• Expenses (such as travel for on-site work) are agreed in advance and recharged at cost.
• We may pause work on overdue accounts after giving you written notice.

4. Your responsibilities

• Provide accurate, complete information about your service.
• Give timely access to the people and documents each engagement needs.
• Review drafts promptly so deadlines can be met.

You remain responsible for the operation and regulatory compliance of your service, including decisions made on our advice.

5. Documents and intellectual property

We retain the intellectual property in our templates, tools and methods. On payment, you receive a perpetual licence to use the documents we deliver within your organisation. Deliverables may not be resold, redistributed or shared outside your organisation.

6. Confidentiality

Each of us keeps the other's confidential information confidential, and uses it only for the engagement — unless disclosure is required by law or a regulator. Our handling of personal information is described in the Privacy Policy.

7. Liability

Our total liability under an engagement is capped at the fees you paid us in the 12 months before the claim arose. We are not liable for indirect or consequential losses. Nothing in these terms excludes liability that cannot lawfully be excluded.

8. Termination and general

Either party may end an engagement with 14 days' written notice; work completed to that date is invoiced. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.